Refund Policy

Paysumo provides payment processing and related financial services. Fees for these services are generally non-refundable once the service has been rendered or a transaction has been processed, unless otherwise agreed in your merchant contract or required by applicable law.

If you believe you are entitled to a refund of fees paid to Paysumo, you must submit a written request within 14 days of the charge date, including the transaction reference, date, amount and reason for the request. Refunds are evaluated on a case-by-case basis.

Chargebacks are governed by the rules of the relevant card scheme or payment network. If a cardholder disputes a transaction processed through Paysumo, the merchant is responsible for responding to the dispute and providing evidence within the required timeframes. Paysumo will assist with the technical process but does not guarantee dispute outcomes.

Approved refunds are typically processed within 5 to 10 business days, depending on the original payment method and banking partner. Processing times may vary for cross-border transactions.

We may refund fees in cases of duplicate charges, billing errors or technical failures caused by Paysumo. Refunds are not issued for chargebacks resulting from merchant disputes, fraud by the merchant or violations of our terms of service.

Refunds between a merchant and its end customers are handled by the merchant according to their own policies and the applicable card scheme or network rules. Paysumo provides the technical infrastructure to process refunds initiated by the merchant.